FAQ - Purrfect Cleaner

📦 When will my order ship?

Orders are processed within 1–3 business days. Once shipped, you’ll receive a tracking link via email so you can monitor your delivery in real-time.

🚚 How long does shipping take?

Shipping typically takes 7–14 business days, depending on your location. Delays may occasionally occur due to high demand or customs, but we always do our best to get your order to you as quickly as possible.

🔍 Where can I track my order?

You can track your order at any time by visiting our "Track Your Order" page or use the chat regarding information about tracking. Simply enter your order number and email address to get live updates.

💳 What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and Google Pay. All transactions are securely encrypted.

♻️ What’s your return policy?

We offer hassle-free returns within 30 days of delivery. If you’re not happy with your purchase, reach out to us at purrfectcleanerstore@gmail.com, and we’ll guide you through the return process.

🧼 Is the Pet Hair Remover Roller reusable?

Absolutely! Our FurGetIt™ Pet Hair Remover Roller is 100% reusable — no sticky sheets, no refills, no batteries. Just roll, empty, and reuse for effortless fur control.

🐕 What surfaces does FurGetIt™ work on?

FurGetIt™ is designed for versatility. Use it on couches, bedding, rugs, car seats, clothing, and more. It works best on fabric surfaces where pet fur tends to cling.

🌍 Do you ship internationally?

At the moment, we ship to most regions including the U.S., Australia, Canada, the U.K., and select countries. Shipping availability will be shown at checkout.

💌 I haven’t received my confirmation email. What should I do?

Check your spam or promotions folder first. If it’s not there, reach out to us at purrfectcleanerstore@gmail.com and we’ll resend your confirmation right away.